Six Services. One Accountable Desk.

We scout, audit, and sign workshops so you do not have to gamble on unknown suppliers. The desk visits kilns and studios in person, reviews materials and firing methods, checks business licenses, and samples production runs before anything reaches your catalog. Roughly one workshop in five passes, and that number is the point: a short roster of proven makers beats a long list of hopefuls.

Once a workshop joins the roster we manage the relationship for you: fair floor prices, seasonal calendars, exclusive colorways, and reorders timed to your sales curve. If you need a private variant — a glaze, a size, a mark — we handle the negotiation and the sample loop until the piece is right.

Orders leave our Kunming hub in cartons we build ourselves: molded inserts for ceramics, food-grade liners for tea, and a packing slip that matches the customs declaration line for line. We prepare the export documents, book the corridor, and file anything the border asks for, so your team never touches a form.

You get a milestone feed — packed, departed, customs cleared, out for delivery — through one tracking thread per parcel. When a lane slows down, we rebook before you ask. Our job is to make the boring middle of the journey invisible to you and to your customers.

Every piece passes a written inspection covering glaze integrity, weight, rim smoothness, lid fit, finish, and packaging strength. Items that pass receive our small cinnabar seal mark; items that fail return to the workshop with photographs and a fix list, and they do not ship until the fault is corrected.

We publish our pass rate — 98 percent across the last full year — and we share inspection photos on request. For wholesale clients we run client-specific checklists and hold pre-shipment approval gates, so nothing leaves the hub until you say so in writing.

The hub sits close to the Kunming rail freight node on a dry plateau that is gentle on ceramics and tea. Racking is segregated by workshop, humidity is logged twice daily, and fragile lines rest on padded shelves. Cycle counts run weekly, so discrepancies surface in days rather than quarters.

Stock levels sync live to every storefront we operate, which means your listings reflect the shelf instead of a stale spreadsheet. We hold safety stock on featured lines and flag reorder points before a bestseller runs dry, so your storefront never sells a promise the shelf cannot keep.

A parcel is only as good as its final handoff. We work with vetted last-mile carriers in every destination region, verify addresses before dispatch, and monitor each milestone from Kunming to the door. Corridors are chosen by product class: air for fragile one-off pieces, rail for steady wholesale volume, sea for heavy replenishment.

When a carrier stalls, the desk intervenes with a named contact rather than a form letter. Buyers see one tracking thread and one support address — ours — which means fewer tickets for you and faster answers for the people waiting at the door.

We help position the goods: listing copy with honest material notes, studio photography, dimension sheets, and care instructions that reduce returns. Pricing guidance comes from live corridor costs and duty tables, not from guesses, so margins survive the journey.

After the sale, we draft after-sales scripts, handle replacement logistics, and feed defect patterns back to the workshop each quarter. The storefront stays yours; the operational muscle behind it is ours to lend, and it grows with your volume rather than ahead of it.