1. Introduction
This Privacy Policy explains how Kunming Binggongyi E-Commerce Co., Ltd. collects, uses, stores, and protects personal information when you visit our website, place an order, write to our trading desk, or otherwise interact with our services. The services described on this website are developed and operated by the developer BingGongYi, working under the registered company Kunming Binggongyi E-Commerce Co., Ltd., located at Room 1104, 11/F, Culture Technology Building, No. 371 Qingnian Road, Wuhua District, Kunming - 650000, China (CN).
We handle personal information the same way we handle the goods we ship: carefully, deliberately, and with a written process behind every step. We collect only what a transaction or a conversation actually requires, we tell you what we do with it, and we delete it when the reason for keeping it has expired. Reading this document takes about ten minutes, and we have written it in plain language on purpose.
If anything here is unclear, write to team@binggongyi.mom or call +13529145290 and a member of the desk will explain it in ordinary words rather than legal ones.
2. Scope of This Policy
This policy applies to the website at www.binggongyi.mom, to the order and inquiry channels we operate ourselves, to the email and telephone conversations you have with our trading desk, and to the wholesale accounts we maintain for business partners. It covers every person who browses the site, every customer who buys from us, every workshop owner who ships to our hub, and every vendor or consultant who deals with our company.
This policy does not cover the practices of third-party marketplaces where our storefronts may appear, the carriers who transport parcels after they leave our hub, or the payment providers who process card and wallet transactions. Those organizations publish their own privacy notices, and we encourage you to read them, because their handling of your data happens under their control and their rules.
Where this policy conflicts with a written contract we have signed with a business partner, the contract controls for that relationship, and we will point out the difference when it matters.
3. Information We Collect
We collect several categories of information, and we keep each category tied to a concrete purpose rather than to vague ambition.
Identity and contact information includes your name, email address, telephone number, shipping address, and billing address. Order information includes the items you buy, quantities, values, the language you prefer, and any delivery instructions you give us. Payment confirmation data includes the processor reference, the amount, and the status of a transaction; we do not receive or store full card numbers, because payment is handled by licensed payment providers who specialize in that work.
Communication information includes the messages you send through forms, by email, or by phone, together with our replies. Technical information includes internet protocol addresses, browser type, device type, pages viewed, referring pages, and timestamps, collected through server logs and the cookies described in section 6. Business partner information includes company names, tax registration regions, port preferences, and invoicing contacts for wholesale and workshop accounts.
When you visit the Kunming hub by appointment, we may keep a visitor log for safety and security reasons, and we will tell you at the door if photography restrictions apply.
4. How We Use Your Information
We use personal information first of all to do the work you asked for: to prepare quotations, to process orders, to pack and inspect goods, to book corridors, to prepare customs paperwork, and to deliver parcels to the right door. Without these uses, no trade could happen at all, so they sit at the center of our processing.
We also use personal information to answer questions and complaints, to handle returns and replacements, to notify you about delays or recalls, and to keep an accurate record of what was agreed and when. Records of this kind protect both sides of a transaction when memories differ.
Inside the company, we use aggregated figures such as order counts, pass rates, and corridor timings to improve the catalog, the packaging, and the website. We use contact details to send marketing messages only where you have asked for them or where the law allows it, and every such message carries a way out. Finally, we use limited technical and transaction data to prevent fraud, to secure our systems, and to comply with tax, customs, and accounting obligations that the law imposes on us.
We do not sell personal information, and we do not use it to build behavioral profiles for third parties.
5. Legal Bases for Processing
Where the law requires a stated basis for processing, we rely on the following grounds. For order fulfillment, delivery, and customer service, the basis is the performance of a contract with you or steps taken at your request before entering a contract. For website security, service improvement, and record keeping, the basis is our legitimate interest in running a safe and competent trading house, balanced against your rights and expectations.
For tax, customs, and accounting retention, the basis is compliance with legal obligations that apply to a company operating in China. For marketing emails, optional analytics, and any processing that is not necessary for a contract or a legal duty, the basis is your consent, which you may withdraw at any time by using the contact details in section 17.
When we rely on legitimate interests, we keep a short internal record of the interest pursued, the data used, and the safeguards applied, so that the basis can be explained to you or to a regulator on request rather than asserted from memory.
7. Orders, Payments, and Delivery Data
When you place an order, the information flows along the route the parcel itself must take. Our desk uses your name, address, and phone number to prepare the parcel and the customs declaration. The corridor carrier receives the delivery label data and, where required by law, the declared item values. Customs authorities in the destination country receive whatever their rules require, which typically includes a description of the goods, their value, and the recipient details on the declaration.
Payments are processed by licensed payment providers. They receive the amount, the currency, and a transaction reference; we receive a confirmation and a masked reference that shows nothing more than the last digits of the payment instrument. Card numbers never pass through our systems, and we never ask for them by email or phone. If anyone contacts you claiming to represent us and asks for full card details, treat it as fraud and tell us immediately.
For wholesale shipments we may also record purchase order numbers, tax identifiers, and port preferences, because those fields are required on commercial invoices. Insurance documents for high-value parcels are limited to the people who arrange the coverage.
9. International Data Transfers
Our company operates from Kunming, China, and serves customers on several continents, so personal information regularly crosses borders. Server infrastructure and service providers may be located in countries other than yours, and a parcel inquiry may be answered by a team member in a different time zone from the one where the question was asked.
Whenever data crosses a border, we apply the safeguards the law requires: transfer agreements with the recipients, encryption in transit, and a reduction of each data set to the minimum fields the task needs. Where applicable cross-border transfer rules require filing, assessment, or a specific contractual instrument, we complete that work before the transfer happens rather than after.
The practical result for you is simple: the same desk stays responsible for your information no matter where a server sits, and the contact details in section 17 work the same way regardless of which jurisdiction holds the copy.
10. Data Retention
We keep personal information only as long as a documented reason exists, and then we delete it or reduce it to an anonymous form that can no longer be linked to you. Order and invoice records are kept for seven years, because tax and accounting law requires that period. Inquiry correspondence that did not become an order is kept for twenty-four months, long enough to follow up properly and short enough to respect your inbox.
Server logs are kept for twelve months and then deleted. Marketing consent records are kept for as long as the consent stands plus a short proof period after withdrawal. Visitor logs from hub appointments are kept for six months. Workshop and wholesale account records are kept for the life of the business relationship plus the statutory retention period that follows it.
When several rules could apply to the same record, we keep the longer period and delete the rest of the data set at the earlier date. If you ask what remains stored about you and why, we will answer with the actual dates rather than generalities.
11. Data Security
Security at a trading house is mostly discipline, not drama. Access to customer data follows a need-to-know rule: the person who books your corridor sees your address, and the person who packs a carton does not. Systems that hold personal data require individual accounts, encryption in transit, and encrypted backups. Paper records live in locked cabinets in the Kunming office, and the warehouse floor holds no customer documents at all.
Staff receive privacy training when they join and a refresher once a year, and every team member signs a confidentiality undertaking. Our incident response plan assigns roles in advance: who investigates, who decides on notification, and who communicates with affected people and authorities. If a breach ever affects your rights or freedoms, we will notify you and the competent authorities within the periods the law requires, and we will describe the facts plainly, including what we are doing about them.
No system can promise perfection, but we can promise that the same written checklists that guard the goods also guard the data.
12. Privacy for Children
Our services are directed to adults who buy, sell, or ship goods, and we do not knowingly collect personal information from children under the age of sixteen. The catalog contains nothing aimed at children, the wholesale accounts require business capacity, and the checkout does not create accounts for minors.
If we learn that we have collected personal information from a child under sixteen, we delete it promptly and, where a parent or guardian has contacted us, we confirm the deletion in writing. A parent or guardian who believes a child has given us information should write to team@binggongyi.mom or call +13529145290, and the desk will handle the request with priority.
If a delivery address includes a child, that fact appears only as a delivery instruction on the parcel and is not used for any other purpose.
13. Your Rights and Choices
You hold real rights over your personal information, and we treat requests to exercise them as ordinary work orders rather than favors. Subject to the law that applies to you, you may ask us to confirm whether we hold personal information about you and to give you a copy of it. You may ask us to correct information that is wrong, to delete information that we no longer need, and to restrict processing while a dispute about accuracy is resolved.
You may object to processing that rests on legitimate interests, ask us to port your data to another provider in a readable format, and withdraw a consent you have previously given. You may opt out of marketing at any time, as described in section 14, without affecting the rest of our relationship.
To exercise any of these rights, write to team@binggongyi.mom or call +13529145290. We answer within thirty days, and we verify identity only to the extent needed to avoid handing data to the wrong person. If a law gives you the right to complain to a supervisory authority, we will tell you which one is competent for your situation rather than guessing.
14. Marketing Communications
When you ask for them, we send catalog notes, restock alerts, and seasonal buying guides. These messages are written by the trading desk, sent to a list that the desk maintains, and measured by nothing fancier than opens and replies. We do not buy mailing lists, and we do not share our list with other companies.
Every marketing message carries an unsubscribe link or a reply address that reaches a person, and removal happens within a reasonable processing window and no later than required by law. After you unsubscribe, we keep only your address on a suppression list so that the silence you asked for actually holds.
Transaction messages are different by nature: an order confirmation, a shipping notice, or a recall warning is part of the service you bought, and those messages continue even if you opt out of marketing.
15. Third-Party Links and Services
Our website may link to marketplace storefronts, carrier tracking pages, or the workshop pages of our partners. Once you follow such a link, the privacy rules of the destination site apply, and this policy no longer describes what happens there. We choose links with care, but we cannot control the practices of other sites, so we encourage you to read their notices before giving them information.
Embedded content, if any, behaves the same way: content served by another provider may collect technical data as if you had visited their site directly. When we add such elements in the future, we will keep the list short and the purposes visible.
If you notice a link from our site leading somewhere that mishandles data, tell us; we would rather remove a link than defend it.
16. Changes to This Policy
We update this policy when our practices change, when the law changes, or when a review finds a paragraph that can be written more clearly. The date at the top of this page shows the version you are reading, and older versions are archived internally so that the terms that applied to a past transaction can still be produced if a question arises about it.
For minor clarifications we simply republish the page. For material changes that affect your rights, we announce the update on the website and, for registered wholesale partners, by email to the account contact, giving the effective date before it takes effect. Continuing to use the services after an update takes effect means the updated policy applies from that point forward.
If a change would reduce a protection you rely on in a way the law does not allow, the law wins, and the policy will say so.
17. Contact Us
Questions, requests, and complaints about privacy go to the trading desk, and the desk routes them to the person who can actually answer. You can reach us in any of these ways, and we answer within thirty days for rights requests and within one business day for ordinary questions.
Kunming Binggongyi E-Commerce Co., Ltd.
Room 1104, 11/F, Culture Technology Building, No. 371 Qingnian Road, Wuhua District, Kunming - 650000, China (CN)
Email: team@binggongyi.mom
Phone: +13529145290
Website: www.binggongyi.mom
The services described on this website are developed and operated by the developer BingGongYi under the company named above. Thank you for reading this policy in full; careful readers make careful customers, and both are welcome here.