Questions about a product, a wholesale order, a delivery, or a return all land at the same desk in Kunming. Write to us, call us, or use the form below — a person answers, usually within one business day, and the person who answers owns your question until it is closed.
The form opens your own mail application with the message prefilled, so a copy always stays with you. Nothing is stored on this page.
Room 1104, 11/F, Culture Technology Building, No. 371 Qingnian Road, Wuhua District, Kunming - 650000, China (CN)
+13529145290 — calls and messages, China Standard Time
Messages that arrive outside these hours are answered the next working morning, in the order they arrived.
Within one business day for email and form messages. Phone calls during business hours are answered live; outside hours, leave a message and the desk returns the call the next working morning.
Yes, by appointment. Wholesale partners and studio clients can inspect samples, walk the racking, and watch a packing run. Write to team@binggongyi.mom at least three working days ahead so the desk can prepare a proper visit.
Yes. Contact the desk with your order number within 30 days of delivery and we will arrange the return or replacement from our side, including the carrier booking, at no handling cost to you.